![]() Make sure that you have tracing enabled.If the issue still persists, please generate the troubleshooting logs as follows: Once the failing Virus Scanning engine is identified and disabled, normal mail flow should proceed with the enabled Anti-Spam filters. The emails are still stored within Microsoft Exchange and are not lost or deleted.After re-processing these failed messages, the emails displayed in the Dashboard Logs are not found anywhere. ![]() These message ID´s cannot be found in Microsoft Exchange Tracking and have not been received or sent by Microsoft Exchange at the time of the VSE-failure.The following message that is sometimes generated in the Dashboard details: Message ID: adaptex_ is generated by MailEssentials for messages or message parts originating from VSAPI. Different senders and recipients are affected: This article provides an explanation for a sudden Failed error in the Scan Result column of the Dashboard Logs.
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